FREQUENTED ASKED QUESTIONS

Change of Heart/Unwanted Gifts:

If you have a change of heart or have received a gift you’d like to exchange we are happy to do this. This must be done within 7 days of purchase with a receipt. Only applicable on gifts and notions that have been purchased on our website or in our Rye shop. You are responsible for return shipping costs and shipping costs will be added to your item.

Damaged items:

We cannot accept returns on cut or washed fabric. Please check your fabric carefully for faults before proceeding with cutting and sewing.

If you do find a fault with your fabric before cutting or you have received damaged or faulty goods, please notify us by phone or email within 7 working days of receipt of your order.

T: 01797 227789
pia@merchantandmills.com

Where possible we will try and replace your cloth or goods, if this is not possible we will issue a full refund including shipping costs. You will be refunded by the original method of payment, either by paypal or debit/credit card. We do not offer credit notes.

We will reimburse any delivery costs you incur returning the item to us. Please retain proof of postage. Please try and include your original packing slip with your return. We will need your full name, delivery address, phone number, email address, and order number to process your return.

Please return all items to:

Merchant & Mills
14 a Tower St
Rye, East Sussex
TN31 7AT

Fabric Ordering:

Fabric can be ordered in 1m increments. The minimum order is 1 metre.

Fabric Orders on Rolls:

You can request to have your fabric put on a roll, however there is a 5€ charge for this within the UK and Europe.

Fabric Samples:

Samples can be ordered on the individual fabric pages, under the ‘buy’ tab. Samples are 5€ each with shipping price estimated for destination country.

Returns:

We do not accept returns on any cut fabric or trims as these are bespoke orders. This does not affect your statutory rights.

Gifts and notions can be returned at your shipping cost. These must be in a resalable condition – unopened and unused. Items must be returned with 7 days of receipt of your order. See below details of how to return items.

Student Discount:

We offer a 10% discount for students. Please email a picture of your student card to info@sebastiantextiles.com and we will set you up a discount code. Please note we need to see an expiry date of your course.