We cannot accept returns on cut or washed fabric. Please check your fabric carefully for faults before proceeding with cutting and sewing.

If you do find a fault with your fabric before cutting or you have received damaged or faulty goods, please notify us by phone or email within 7 working days of receipt of your order.

T: 01797 227789
pia@merchantandmills.com

Where possible we will try and replace your cloth or goods, if this is not possible we will issue a full refund including shipping costs. You will be refunded by the original method of payment, either by paypal or debit/credit card. We do not offer credit notes.

We will reimburse any delivery costs you incur returning the item to us. Please retain proof of postage. Please try and include your original packing slip with your return. We will need your full name, delivery address, phone number, email address, and order number to process your return.

Please return all items to:

Merchant & Mills
14 a Tower St
Rye, East Sussex
TN31 7AT